TechEssentials
Micradex becomes your IT department. One fixed monthly price per workstation and server covers Microsoft 365 licensing, monitoring, patching, security, backup, network management and our help desk.
See what's includedManaged IT services
Hand us all of your users' IT for one fixed price per seat, or pick the services you need, such as managed cloud and licensing.
Pick the services you need
Managed AWS and Azure, and Microsoft 365, AWS and Azure licensing, on their own or alongside your existing IT.
Browse servicesManaged services
TechEssentials Managed IT
Our full-service plan. One fixed monthly price per workstation and server covers Microsoft 365 licensing, monitoring, patching, security, backup and help desk support.
Explore TechEssentials Managed ITManaged AWS & Azure Cloud
You own the AWS account or Azure tenant. We deploy and manage what runs in it, from identity and networking to backups, virtual desktops and day-to-day support.
Explore Managed AWS & Azure CloudCompare options
Most organizations without their own IT staff choose TechEssentials. If you already have IT covered, add only the services you need.
| Service | TechEssentials (full service) | Targeted services |
|---|---|---|
| Microsoft 365 licensing (E3 + Entra ID P1; upgrades available) | Included in the per-seat price | Available through Micradex |
| 24/7 monitoring and automated patching (NinjaOne) | Included | For the systems we manage |
| Antivirus (Bitdefender) | Included | Available |
| Help desk, 8:30 am–6:30 pm ET, Mon–Fri (extended hours available) | Included | For the systems we manage |
| 60-minute callback in desk hours; 2-hour callback for after-hours emergencies | Included | For the systems we manage |
| Server management, monitoring, backup and disaster recovery | Per server | Available |
| Offsite data backup | Available as required | Available as required |
| Firewall, switch, wireless and internet provider management | Included | Available |
| Hardware support, warranty claims and procurement | Included | Available |
| Onsite support within 120 miles of Belmont | Included | Hourly |
| Work outside the plan | 15-minute increments, only with your approval | 15-minute increments, only with your approval |
| Managed AWS and Azure (in your own account or tenant) | Add-on | Available |
| AWS and Azure licensing | Add-on | Available |
| Pricing | One fixed monthly price per seat | Per service |
Healthcare
Talk to us about healthcare ITHealthcare IT, HIPAA-ready
Healthcare organizations are a large part of our client base. We sign HIPAA Business Associate Agreements (BAAs) and build and manage environments that protect patient data, from Microsoft 365 and Entra ID to zero trust access and cloud databases.
Ready to talk about your IT?
Tell us what you need and we will get back to you, usually within one business day.