Support Team Augmentation
Experienced support technicians who backstop your existing IT team, for overflow, coverage gaps and busy projects.
The challenge
Sound familiar?
Your IT team is good, but it's stretched. Tickets pile up during rollouts, coverage disappears when someone is out, and there's nobody to call when the queue gets ahead of you.
What we do
Our support technicians plug into your existing IT team and processes:
- Help desk overflow during rollouts, migrations and busy seasons
- Coverage for vacations, leave and open positions
- Extended-hours support beyond your team’s normal schedule
- Onsite support for deployments, moves and hands-on fixes within 120 miles of Belmont
- Windows, Microsoft 365, networking and hardware support, working in your ticketing system
Need the whole IT function covered instead? See TechEssentials Managed IT.
How engagements work
A clear, predictable process
- We learn your environment, tools and escalation paths so our technicians work the way your team already does.
- Micradex technicians pick up tickets in your system, remotely or onsite, as backup or on a regular schedule.
- You scale support up or down as your workload changes, without hiring.
What you get
- Tickets handled on time, even at peak demand
- Coverage for vacations, leave and turnover
- Your senior staff freed up for projects
Let's talk about support team augmentation
Tell us what you need and we will get back to you, usually within one business day.