TechEssentials Managed IT
Our full-service plan. One fixed monthly price per workstation and server covers Microsoft 365 licensing, monitoring, patching, security, backup and help desk support.
The challenge
Sound familiar?
You want to depend on IT the way you depend on electricity or plumbing, without needing to know how it works. Instead, costs are unpredictable, updates get skipped, and nobody owns the problem when something breaks.
What we do
TechEssentials makes Micradex your IT department. It’s our full-service tier, sized to each client’s workstations, servers and network.
Managed Workstation
Each managed seat includes:
- Microsoft 365 licensing: Office 365 E3 and Entra ID P1 as standard, with upgrades such as Entra ID P2 or Microsoft 365 Copilot available
- Windows and Microsoft 365 app management: every update, patch and service pack installed for you
- 24/7 monitoring and automated patching with NinjaOne
- Bitdefender antivirus and anti-malware: managed definitions, plus cleanup and, if needed, rebuild of an infected computer
- Network connectivity support: wired and wireless adapters, configuration and troubleshooting
- Hardware support: troubleshooting and warranty claims handled for you, including installing replacement parts
- Printer support: local and network printers and print queues
- “How do I…?” help with Windows and Microsoft 365 apps
- Licensing assistance and hardware procurement: audits, advice, quotes and recommendations
Managed Server
- Operating system management: updates, patches and service packs
- Health monitoring of the operating system and hardware, with proactive response to alerts
- Backup and disaster recovery on a schedule agreed with you, for data recovery and full system restoration
- Offsite data backup available as required
- Hardware support and warranty claims
Network and security
- Firewall management: security patches and configuration
- Switches and wireless access points
- Internet connectivity: we deal with your internet provider when there’s a problem
- Business application admin support, for tools such as Adobe, Bluebeam, Google Workspace and Cloudflare
Support you can count on
- Help desk from 8:30 am to 6:30 pm Eastern, Monday through Friday. Extended coverage hours are available for an additional charge.
- Callback within 60 minutes during help desk hours if all engineers are busy
- After-hours emergencies go to our answering service and the on-call engineer, with a callback within 2 hours
- Onsite visits when a problem can’t be fixed remotely, within 120 miles of our Belmont office
- Work outside the plan is billed in 15-minute increments with no minimum, and we never start billable work without your approval
Need more? Add managed AWS and Azure to any plan.
How engagements work
A clear, predictable process
- We take over your workstations, servers and network in a way that's transparent to your users, installing NinjaOne monitoring and Bitdefender on every device.
- From then on, one fixed monthly price per workstation and server covers maintenance and support. Work outside the plan is billed in 15-minute increments, and never without your approval.
- As your team grows or shrinks, your monthly total simply follows the number of seats.
What you get
- One call to one company when anything breaks
- A predictable monthly cost, Microsoft 365 licensing included
- Problems caught and fixed before your people notice them
Let's talk about techessentials managed it
Tell us what you need and we will get back to you, usually within one business day.